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Our policies

Guiding Principles

  • treat our patients as we would like our own family to be treated – “do as you would be done by”
  • honest and open practice – “honesty is the best policy”
  • listen carefully, understand your worries
  • tell you if we cannot help, and refer you to someone who can

Informed Consent

  • comply fully with the standards of the General Medical Council
  • explain things clearly and check you understand

Medical Records

  • keep your medical records secure and confidential
  • comply fully with the requirements of the UK Data Protection Act


  • quotations for our fees on request
  • estimates of total cost on request
  • accurate timely accounts


  • medical information provided to support, not replace, individual consultation and advice
  • continually improved and updated
  • no personal data collected routinely
  • no cookies
  • personal data from feedback forms not shared with anyone else